Services
Services that sustain the operation
From implementation to ongoing support, each service is led by teams specialized in the textile chain.
Services
What's included
From implementation to ongoing support, each service is led by teams specialized in the textile chain.
- 01
Implementation
A dedicated implementation team of specialized consultants and managers who accompany the client on-site with personalized attention.
- Process assessment before configuration begins
- Guidance on data entry, transactions, queries, and reports
- On-site support during go-live
- Work plan with defined stages and responsibilities
- 02
Training
On-site and remote training led by specialized consultants, where the team learns by operating the system.
- Exercises and simulations based on real company routines
- Classes organized by system usage area
- On-site or remote format as needed
- Continued learning through Sisplan University, at each user's pace
- 03
Support
A dedicated remote support team with professionals specialized in tax, finance, production, and retail, with technical leads for each area.
- Service by professionals who understand the ticket's domain
- Technical leads by specialty
- Ticket submission through the client portal
- Remote access for assisted support
- 04
Consulting
Specialized consultants and managers support process review and optimal use of contracted modules.
- Review of current system usage
- Process adjustment recommendations
- Support in defining tracking indicators
- 05
Maintenance & Evolution
A dedicated team for maintaining and evolving the Sisplan ERP, responsible for legal, preventive, and corrective maintenance.
- Legal maintenance tracking legislation changes
- Preventive and corrective maintenance
- New features and technological adaptations
Implementation journey
From diagnosis to operation, by your side
Sisplan ERP implementation follows a defined roadmap, with a dedicated team at each stage.
Assessment
Survey of current processes, systems in use, and data that will need to be migrated.
Planning
Definition of module scope, timeline, teams involved, and responsibilities on each side.
Configuration
System parameterization according to the company's processes and loading of essential records.
Training
Team training by area, with exercises based on real operational routines.
Go-live
Start of production use with on-site support from the implementation team.
Follow-up
Ongoing support, fine-tuning of processes, and system evolution alongside the company.
Support & service
Always accessible support channels
Talk to the Sisplan support team by phone, WhatsApp, or through the client portal.
Sisplan University
Learn at your own pace, with content organized by area and accessible from anywhere.
The distance-learning environment lives outside this site, at Sisplan's own address.
Ready to transform your operation?
Request a demo and see how Sisplan ERP can connect your entire textile chain.